What you can request
- Toiletries
- Shampoo, where listed in the app
- Other eligible personal-care essentials
Check the eligible products shown in the app for your address. Examples on this page do not confirm current stock or availability.
Check the product details before requesting
Choose from the app’s eligible options and review the requested product, quantity and full price before paying. The website’s category examples do not promise a particular brand or local stock.
Keep control of a replacement
The rider follows your replacement preference if a toiletry cannot be found. A more expensive replacement needs approval for any additional charge before purchase.
Available delivery locations
Onwayy is rolling out on-demand shopping and delivery in selected areas of our initial launch locations. Check your delivery address in the app to confirm whether toiletries and personal care delivery is active for your doorstep:
- Grocery & essentials delivery in Birmingham — on-demand local shopping in selected areas.
- Grocery & essentials delivery in Stoke-on-Trent — local shopping across the Six Towns.
- All delivery locations — explore coverage across Wolverhampton, Stafford, Stone, Crewe and Congleton.
Make your request through the app
Check availability for your address, choose eligible products and review your request and complete price before paying. An eligible independent rider can accept, shop locally and deliver to the address you confirmed.
Availability depends on postcode coverage, rider availability, distance, order size, time of day and current operating conditions. If no suitable rider accepts or can complete the request, the order is cancelled and the full amount paid is refunded.
See the full shopping and delivery journey · Check delivery locations and coverage
Questions about toiletries and personal care delivery
Can I ask for a product that is not offered in the app?
This page does not create an ordering option. Use the eligible product choices provided in the Onwayy app for your request.
What if I cannot approve a replacement while the rider is shopping?
For Ask me before substituting, silence is not approval. If a suitable permitted replacement cannot be approved while shopping can reasonably continue, the item is skipped and its applicable Onwayy amount refunded.