Deactivate your account
Take a break. Your profile will be hidden, you’ll be signed out, and your account information will be kept.
When you’re ready to return, contact support@onwayy.uk to reactivate your account.
A temporary pauseACCOUNT & PRIVACY
Delete or deactivate
your account
For Onwayy customers and riders. You can manage your account in the app, or send a request here if you need help. Our team will handle it manually and email you when it is complete.
Make a requestChoose what works for you
A few things to know
How long will my request take?
Submitting a request does not immediately change your account. We handle erasure requests without undue delay and normally within one calendar month. If reasonable identity checks are needed, the response period may start when we receive the necessary information. Complex or multiple requests may take up to two further months; we’ll explain any extension within the initial month. We’ll email you when your request is complete.
What happens to my information?
Deactivation keeps your account information so it can be reactivated. For deletion, we erase personal information where required. We may retain specific records where lawfully necessary, including for accounting obligations or legal claims. We’ll explain what we retain and the retention period or criteria. Read about account requests and retention.
What about current orders, refunds or rider payments?
Your request does not automatically cancel an active order or remove valid refund or rider payment rights. Let us know about outstanding activity so our team can handle it alongside your request.
Need help? Email support@onwayy.uk. You can also make privacy requests through our other support channels.