Contact Onwayy

Customer and rider support

support@onwayy.uk

For an existing app order, include your Onwayy order number. For a rider query, include the email associated with your rider account.

We aim to respond to formal complaints within 5 working days.

We can help with general enquiries, customer or rider support, privacy requests, accessibility and complaints.

Do not send card numbers, bank details, passwords, delivery PINs or identity documents in an ordinary email enquiry.

Visit the Help Centre · Delete or deactivate account

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