What you can request
- Milk
- Other eligible dairy essentials shown in the app
Check the eligible products shown in the app for your address. Examples on this page do not confirm current stock or availability.
Choose the item you actually need
Use the product information in the app to select your request and review your replacement preference before paying. A catalogue listing is not a guarantee that the local retailer will have that item when the rider shops.
A request for this shopping trip
This page describes Onwayy’s app-based shopping and delivery service. It does not offer a subscription milk round or a recurring doorstep delivery schedule.
Available delivery locations
Onwayy is rolling out on-demand shopping and delivery in selected areas of our initial launch locations. Check your delivery address in the app to confirm whether milk and dairy delivery is active for your doorstep:
- Grocery & essentials delivery in Birmingham — on-demand local shopping in selected areas.
- Grocery & essentials delivery in Stoke-on-Trent — local shopping across the Six Towns.
- All delivery locations — explore coverage across Wolverhampton, Stafford, Stone, Crewe and Congleton.
Make your request through the app
Check availability for your address, choose eligible products and review your request and complete price before paying. An eligible independent rider can accept, shop locally and deliver to the address you confirmed.
Availability depends on postcode coverage, rider availability, distance, order size, time of day and current operating conditions. If no suitable rider accepts or can complete the request, the order is cancelled and the full amount paid is refunded.
See the full shopping and delivery journey · Check delivery locations and coverage
Questions about milk and dairy delivery
Can a rider change my milk without asking?
The rider must follow your replacement preference. If you choose Ask me before substituting, silence is not approval. An item that cannot be supplied or replaced with permission is skipped and its applicable Onwayy amount is refunded.
Can I request milk with other groceries?
Choose from the eligible products offered in the app for your request. The app shows the complete price before payment; local product and rider availability still apply.
Understand replacement preferences · Refund & Cancellation Policy