ONWAYY · LEGAL
Onwayy Promotions & Referral Terms
Effective date:
Onwayy Delivery LTDCompany No. 17248637 · Registered in England and Wales
Registered office: 1 Earl Street, West Bromwich, Birmingham, B70 9HR
support@onwayy.uk
These terms apply when Onwayy makes a promotion or referral campaign available. Publishing them does not mean that a campaign is currently active. Promotional codes and credits are used inside the Onwayy app and order process. They are not redeemed through the website.
1. Campaign conditions and eligibility
1. Specific campaign rules
Read the offer presented to you before participating. It identifies the eligible people, areas, dates, qualifying action, reward value, minimum spend, redemption conditions and exclusions. Those specific conditions apply alongside these general terms. We do not invent a reward value or expiry merely because no campaign is running.
2. Eligibility
You must hold an eligible genuine account, meet applicable service and product requirements and complete the stated qualifying action. An invitation or code does not override coverage, rider availability, age verification or legal restrictions. A campaign may be limited to new customers, particular locations or a defined group if disclosed.
3. Reward value and minimum spend
The campaign specifies the value or method of calculation and what counts towards any minimum spend. Delivery fees, service fees, tips and restricted goods count only if expressly included. Check the app’s displayed final price before confirming; a promotion does not create an entitlement to an undisclosed adjustment after payment.
4. Expiry
A code, reward or account credit must be used within the period stated for it. Different campaigns may have different expiry rules. Onwayy will display the applicable expiry and will not retrospectively shorten a vested benefit contrary to the offer or law. An expired credit has no automatic extension unless the campaign or applicable law provides one.
2. Redemption and credit
5. One promotion per order
Unless the campaign expressly allows combination, only one promotion may be used per order. Apply the code or credit through the supported app flow before confirmation. The website has no redemption or customer payment function, and a rider cannot manually redeem a website code or accept it instead of payment.
6. Personal, non-transferable credit
Promotional credit is personal to the eligible account and is non-transferable unless the offer expressly says otherwise. It cannot normally be sold, exchanged for cash or withdrawn. This does not permit Onwayy to replace money legally due as a refund with promotional credit without a valid basis and any required agreement.
7. Restricted-product exclusions
Products or categories may be excluded by law or campaign conditions, including restricted products where applicable. A discount does not authorise supply of a prohibited item or avoid quantity and identity checks. Exclusions should be reflected in the qualifying spend and redemption information shown for the offer.
3. Referrals and qualifying orders
8. Qualifying first order
Where a referral requires a first order, the referred person must be a genuine eligible new customer and complete the qualifying app order stated by the campaign. The required spend, completion stage and any waiting period come from the offer. Registering an account or joining a list is not a completed qualifying order unless expressly stated.
9. No self-referrals or fake accounts
Do not refer yourself, create duplicate or fictitious accounts, misuse another person’s details, coordinate fabricated orders or manipulate payment and device information to claim rewards. Do not send unlawful unsolicited marketing or make misleading claims when sharing a referral. Rewards must reflect genuine qualifying activity.
10. Cancelled or refunded qualifying orders
A cancelled, unfulfilled or refunded order may cease to qualify where the campaign conditions provide that the completed purchase is required. Any resulting reward adjustment must reflect the actual qualification and applicable rights. Requesting a valid statutory remedy is not itself fraud and must not be discouraged by an unlawful penalty.
11. Fraudulent rewards
Onwayy may withhold or reverse a reward where there is evidence of fraud, duplicate-account abuse or failure to meet the offer conditions. We will consider relevant explanations and communicate a decision where lawful. A review does not permit arbitrary removal of unrelated balances or denial of a valid order refund.
4. Changes, problems and rights
12. Campaign changes
Onwayy may end or change future offers, subject to the published conditions and law. Material changes must not retrospectively remove a benefit already earned contrary to a binding promise or consumer rights. A technical or pricing mistake will be handled fairly rather than used to impose an undisclosed charge.
13. Support and governing terms
Contact support@onwayy.uk with the campaign name, relevant account and order reference if a valid reward is missing. Do not send passwords or payment credentials. The Customer Terms govern general platform use and complaints; mandatory consumer rights take priority. These terms are governed by the law of England and Wales subject to mandatory protections, and the British English text controls to the extent permitted by law.